![]() ![]() People have been clamoring for more flexible work arrangements, and the technology has advanced enough to allow for that. Gone are the days when being a full-time worker meant physically being in an office from 9 to 5 for five days each week every week (except for your 2 weeks’ worth of vacation). Team structures in the workplace have undergone a major transformation over the past decade or so. Here are three of our favourite meeting agenda templates that you can steal. Scripting is available through the Practice Support Team.Running team meetings for remote employees. Address verbal skills to discuss gum disease, the difference between a D1110 and D4910, and how to discuss the additional out-of-pocket expense a patient may encounter.These might include “Are you a PPO provider with my plan?” and “Why won’t my insurance cover this?” Know how to answer honestly without turning a patient away when they are out-of-network. Review language skills so everyone can answer common questions from patients consistently.Everyone should carry a clipboard and make their own notes, come back as a team to review. Talk a walk through the practice from the “eyes of the patient” and note areas needing improvement.Scripting is available through the Practice Support Team. ![]() Identify opportunities to ask for referral requests and reviews for Google, Yelp, and HealthGrades.Review case acceptance rates for restorative treatment and practice consultative case presentation skills.Review recare retention and systems to make sure you meet a 95% retention goal.Set new yearly or quarterly goals for the practice and discuss how to implement changes to ensure success.Everyone using the same language when discussing treatment creates consistency for the patient. Create a “benefit for procedure grid” and fill in all the benefits of the most common treatment you offer.Review the practice vision and mission statement.Practice reframing close-ended questions – “How has that space on the lower-left impacted you?” versus “Does the space on the lower-left bother you?” Review open-ended versus close-ended questions and why it’s important to use open-ended questions when talking with patients.Practice the transitions between the hygienist and doctor to facilitate a co-diagnosis approach.This should be done verbally in front of the patient as a “recap” and transition correct information to the front office team. Practice the transitions between the clinic and the front office to review what was completed and discuss the next steps.Divide into small groups and brainstorm how to differentiate your practice.As side topics are introduced, add them to the list for an upcoming meeting and set the train back on track. Meetings go awry quickly when the train is derailed from the track. Once a growth topic is selected, don’t stray. Improve patient interview skills and review open-ended vs.What needs to be handed off in front of the patient for enhanced case acceptance? Review scripting and critical patient transitions from the clinic to the administration team and between the doctor and clinical staff.Share a case that was difficult or complicated and review the best protocols.Share what the dentist looks for in a panoramic or cone-beam image.Share the practice performance, are the numbers matching the growth goals? If not, brainstorm solutions.Post the meeting agenda in a central location so staff members can add to it as topics come to mind. These topics are initiated by either the dentist, who has identified an area he/she would like to coach and teach, or by staff members who are requesting additional knowledge. The positivity doesn’t end with kudos – the bulk of the meeting is spent on growth topics. Marketing Your Practice During and After a Pandemic.Managing Your Dental Practice in an Economic Downturn.Prioritize Hygiene Downtime Responsibilities.Periodontal Philosophy – Meeting Agenda.Habits of a Highly Effective Dental Assistant.Overhead Key Categories – Established Dental Practice.Overhead Key Categories – Start-up Dental Practice.What You Can Expect From Your Burkhart Equipment Specialist Team.What You Can Expect From Your Burkhart Account Manager. ![]()
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